I have set the correct speaker configuration in the Bang & Olufsen app (5.1) and the test for each speaker is perfectly OK, but the audio reproduction of internet or CD is simply directed to the 2 front speakers, all other speaker do not reproduce the sound and in the mixer panel the bar relative to Bang & Olufsen does not move (only the bar "Speakers" moves). What should I do to get the sound from Bang &Olufsen? Thank you for your help.
Bang & Olufsen audio reproduction
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No Audio Output Device is installed.
Hello,
I have owned a Compaq Presario SR5710Y Desktop PC for quite some time now with no issues. Recently however, the audio has stopped working. It occurred with no clear signs or reason, i.e. no power outage, new software installation, etc.
I have thoroughly tried to troubleshoot the problem with every solution guide I have found concerning this issue (feel free to ask more but most likely I have done it). Sadly, I have never kept system restore points so that was out of the question. I have done a factory reset also to no avail.
There are some specific details that seem to be specific to my case however. In my first attempts to troubleshoot, I simply uninstalled all my drivers (by removing from programs and uninstalling from device manager) and then restarted my computer in hopes that Windows would reinstall the original sound drivers. No such instance happened. There was simply no driver in the device manager or even a tab for "Sound, video and game controllers"
Similarly, when I attempted to install either the latest sound driver directly from the manufacturer site (Realtek) or the original driver (found on the HP product page), upon restart the driver would not appear in the device manager (again there was not even a tab for "Sound, video and game controllers"). Using Recovery Manager to reinstall the driver also had the same result upon restarting.
When installing in all these cases there were no failures. The Realtek folder shows up after restarting in C://Progam Files and it is listed under programs in the Control Panel. However, the control panel does not have the Realtek HD Audio Manager nor am I able to start it by running rtHDVCpl.exe found in C://Program Files/Realtek/HDA
The main abnormailty I have found while doing many troublshooting is when I went into the BIOS. In BIOS under the Advanced Tab I changed the Audio Codec to Enabled and Auto with no result. On closer inspection in the BIOS the Audio Codec reads in the right-hand panel:
AUDIO CODEC
CONFIGURE ONBOARD AUDIO CODEC DEVICE
[DISABLE]
DISABLE CONFIGURATION
[AUTO]
AUTOMATIC CONFIGURATION
I believe this has something to do with the audio issue because no matter if I change the Audio Codec to [Enabled] or [Auto] the above does not chagne in the right-hand panel even after saving and exiting.
Any help would be appreciated. Please note that I have done most of the common troubleshooting which would be too long to list out, and my personal belief is the BIOS abnormality is the main factor in this case.
Thanks,
Charlie
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