I've bought a new HP ENVY 700-311na Desktop PC in the UK from Currys and it arrived a few days now and tonight was the first time I tried to use the sound system but there's no sound at all.
When I try to play sounds the light-level bars go up and down but no sound from either headphones connected at the front or speakers connected at the back - using the green jack.
When I run the troubleshooter it tells me, incorrectly, that the headphones or speakers are not connected, not plugged in.
The sound drivers are enabled.
So I don't know why there's no sound?