Hi
PC is an h8-1330a, and the video card is a NVIDIA GeForce GT 630 with driver version 9.18.13.270 dated 29/08/13. connected to a samsung TV via HDMI cable. It is running windows 8.1 OS.
I have installed 1 additiona TV tuner card but otherwise the system is standard HP configuration as it was shipped.
I suspect I have had an automatic windows update mess with the pc as I turned it on and after reaching the windows log in screen and logging in, pc appears to boot into windows and I only see a black screen with the mouse cursor. I can ctrl+alt+del and see task manager but no other windows will display. I tried to switch users and log in with a different account and get the same issue.
I am struggling to enter safe mode or any other mode on boot up to see if i can roll back the video driver.
i have tried hitting esc then f11 to do a restore to no avail.
I cannot seem to enter safe mode on boot up via shift+f11 or f11.
my Dad has the same PC and is not seeing this issue.
wondering if anyone has any suggestions of things I can try?
hoping to try a software fix before trying different video cards/monitors to isolate the issue.
cheers,
andrew
