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Envy phoenix 810-230qe beats connection won't work

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Since I  purchased my computer the audio connectors up front on top of the computer.  The beats audio connecitons don't work.  I have plugged a few sets of headphones in and nothing works.  They do have power from the usb but I will not detect anything is plugged in.  The same goes for the rear connectors although I have not attempted them as much as I wish to use the beats connection for sound quality... 


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