Hi, I run an HP s5-1554 with windows 8.1.
No sound has worked on this device despite any and all troubleshooting suggestions I've come across. With headphones or speakers plugged in all your hear is constant crackling.
Currently I have idt high definition audio codec version 6.10.6486.0.
The sound icon at the bottom right of the screen always shows a red "x" over it and running the troubleshooter says "peripheral does not appear to be plugged in."
Within the device manager the idt high definition audio codec is said to be working properly.
I have tried to roll back then update the driver. Also uninstalling/deleting the driver. I have tried a generic intel driver as well as updating through hp online and windows update.
Any help would be greatly appreciated. Thanks