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TV tuner not working [inside] the HP ENVY Phoenix 810 se

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I cannot get my PC to pick up any TV channels.  It will scan for hours and not find digital or analog TV channels.  My computer is 4 days old - it is a HP ENVY PHOENIX 810 se with TV Tuner and remote.  Also, the remote does not do anything but turn off the PC  and the Monitor.


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