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HP Envy 810-260na - no sound

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Product Name: 810-260na

Product number: G9C79EA#ABU

 

Windows 8.1, Beats Audio.

 

I have just purchased this desktop, but am unable to get sound to work.

I have connected a 5.1 set of speakers which works fine on another desktop.

I am using the 3 analogue outputs (orange, black, grey), not the S/PDIF as the speakers do not have an optical connector.

However, the sound configuration panel shows Speakers/Headphones as "not plugged in" and it shows Digital Output (S/PDIF) as the Default Device. I am not able to change this configuration.

Any help would be appreciated.


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