Hi
We have a G5350uk desktop. Serial Number: CZC1259MMR Product Number: XS612EA. Its running 64bit windows7 and internet explorer 8, which is no longer compatible with a number of web pages so we wanted to upgrade to ie11.
Except we can't upgrade because we don't have service pack 1 installed. Service Pack1 can't be installed because our graphics card driver is one of those that stops the windows update from functioning properly and detecting Service Pack 1.
So I tried to upgrade the device driver, but its says its the most current one, so I loaded the Intel untility which told me I needed to source the driver from the manufacturer.
So I came to the G5350 support page and allowed it to scan my PC. I get then get into a loop with the annoying message pasted below.
HP was unable to verify that you have this product, but did find other products.» Software & driver downloads
» Support & troubleshooting
» Learn how to help HP find your product
and then
Select an option for a product below. Some products may be scanned to identify recommended drivers, updates, and solutions.»HP G5350uk Desktop PC
Serial Number: CZC1259MMR
Product Number: XS612EA
» Software & Driver Downloads
» Support & Troubleshooting
Which is all very frustrating as i'm clearly searching for the right thing, the web site says it can't find what I'm looking for but then tells me its found exactly what I'm looking for! When I select the option suggested it just goes back around in the same loop.
I stil don't have an updated graphics card driver to get around the Service Pack installation issue and so still can't look at an increasing number of websites.
What am I missing?
Thanks