I am having a terrible time getting my monitor replaced and I'm concerned that HP does not provide support on new equipment or have bad customer service. I'm a dedicated P customer. But, I'd like to know from people in this forum if they have had the same experience that I'm having.
I purchased the Envy 32 on Jan 21, 2015. I was so happy with the quality and the ease of setup that I posted a glowing review on Amazon. On about May 1st, I noticed a small bloom of pixels at about 20in left by 14in top and lines radiating vertically and horizontally with the bottom 2in strobing and unusable. It hs progressively gotten worse and the usable space is smaller than a 20in monitor.
I contacted HP about this and received a verification for replacement with 1 day ship. I checked the CSO status and it was to be received May 6. I was also sold a warrenty upgrade. On May 8, I called and inquired about the status and was assured it was on its way. May 11, a chat session because the date had passed and the staus had not changed. I did this twice with the same assurances.
I called support and escalated the issue to Pria, supervisor. The old order was cancelled and a new one issued with Next Day deliver on 5/21. There is still no update on the Status and definitly no monitor received.
My question then is there anyone else to contact about seeing this resolved? Should I just expect a $500 investment to remain "a bad purchase"? Should I finally say that HP is a dishonerable company and buy a new 32" from another company? I'm really upset about being mislead and the question, before I try to contact support again, is unresolvable?
If you have had ba experiences with HP support or warrenty coverage, would you post on this forum?
Thank you,
Rick