When I have transferred videos from my i-phone to the laptop and I then go to watch them the file seems to crash. In fact even hoovering the mouse icon over the file causes the how folder to close and go to the desktop screen. It doesnt do it with every video but the majority of new video files I transfer. I then have to re open the file. I believe its a problem with an update somewhere as it wasnt a problem before, however, I have been in this situation before, after an update and I had to restore to a previous point, but surely I must be able to update it. I am on Windows 8.1 and I dont want to go back to Windows 8 as dont like it. I am really worried about loosing my videos and them not playing or being retrivable, as these are valuable clips of my family.
Please help me.
Thanks so much in advance