Hi,
I have been trying in vain to resolve this issue with no luck. I have a Pavillion 500-539 , have only had the system for 2 months. It is runningW8.1 x64 and the sound has stopped working. The system uses an IDT high definition audio CODEC. The sound used to work, but it no longer does
I have tried the following:
a.Verified the the speakers work and are plugged into the correct jack
b.the speakers are powered on and the volume is not muted
c. using the trouble shooter to resolve audio problems (it finds none)
d. updating the drivers
e.using system restore to restore the system to an earlier point where the speakers were working
f.resetting the OS to factory setup
I still cannot get the speakers to work.
HELP!
EL