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HP Envy Desktop "vanishing" audio

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Twice recently I have noticed that on my wife's Envy 700-210 Win 8.1 desktop PC that audio stops working after "updates". I'm not sure (as she does these) whether it was a Windows update or an HP update.

 

First occurrence

I nosed around her PC and didn't see anything obvious. I ended up just rebooting her PC and the sound started working again.

 

Second occurrence

I nosed around again and didn't see anything obvious. Rebooting made no difference. So, I started nosing around the "Beats" control panel. Her PC is the first PC I have seen using Beats (although my new HP laptop also has it). Eventually, I went into the Beats control panel and clicked the "reset to default" button. That worked.

 

Has anyone else seen this on Envy desktops? So far, I have not seen this on the new HP laptop.

 

Thanks

 

Kevin


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