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Video Error and a vertical and horizontal line on monitor.

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Hello,

 

Is there any simple remedy for the following issue? 

 

My monitor is an HP2710m, it has a vertical red line about three inches from the left side and a white horizontal line about an inch and 1/2 above the bottom.  When the hp Support Assistant tests are run for 'Graphics Card Diagnostics' I get a video error;

 

 'ATIM22.p5x has stopped working'

 

and

 

'Structured Exception: EXCEPTION_ACCESS_VIOLATION Stack Trace: stack trace functionality is not implemented for 64 bit.(end stack trace) Stack Trace: !!! Stack Trace exceptions not supported in 64-bit. !!!'

 

The error occurs when the tests reach the 'Video Memory Test.'

 

The videocard is a AMD RADEON HD 5570.

 

I have downloaded and installed the most recent drivers from AMD using their driver update tool.

No change in results.

 

Thanks for any helpful feedback.


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