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Webcam HD 5210

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HI 

 

I recetly bought Webcam HD 5210 (full HD 1080p).  I installed it on my desktop (running Windows 7) the camera works good and I see my my picture in the video fine, but my only problem is when I am making a vedio call with my sister, she sees me fine but her picture in the video appears divided in 4 horizonal lines....I don't get a full picture of her.    I chat with her using Skype. 

 

I triedn adjusting the settings but nothing works and I am not sure what to do. 

 

please help

 

thanks 


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