This is another issue with my Envy 23-N019 beats Special Edition. I am very disapointed in the sound that comes from these speakerts. I get better sound from another all in one with just normal speakers in stereo mode. It is very tinny with no base and the equalizer is useless for bass.
There is another posting of this issue from 02-2014 and just figured that maybe a solution has been found since it is over a year later. With the amount of money for these beats special edition I would expect a much better sounding pc. Not impressed at all with the beats and would not reccomend this pc to my friends.