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hp Connected Sound: Long Delay in VOIP Playback

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My new HP Envy Phoenix 810st desktop (Windows 8.1) is using HP Conected Sound to play back my voice mails (I have Ooma VOIP and it delivers voice mail via email).  The delay before each recording is too long, at least 10 seconds.  Windows Media player on my old PC would begin playing after about 2 seconds.  I tried to disable the Connected Sound App, but was unable to.  If this app can't run faster, I want to be able use my default Windows Media.  Help! 


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