I have two identical HP Envy h8-1534 desktop computers each with 5.1 surround sound speakers. After upgrading to Windows 10 there is no sound coming from the speakers on either computer. When I configure the speakers to 5.1 and click the test button the test tones sound clearly from all five speakers. However when I test individual system sounds from the sounds tab no sound comes from the speakers. Web based videos and iTunes also produce no sound. If I plug headphones into the headphone jack on top of the computer I can clearly hear sound from the headphones. I have tried updating the driver, uninstalling/reinstalling it and used the troubleshooting tools. Nothing is working. On HP’s support website choosing Windows 10 as an operating system even isn’t an option for this product. While I like some of the features on Windows 10 not having any sound from either of my computers is bothersome. Any help would be appreciated.
Both systems are as follows:
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name HAL12
System Manufacturer Hewlett-Packard
System Model h8-1534
System Type x64-based PC
System SKU H2N64AA#ABA
Processor AMD FX(tm)-6200 Six-Core Processor, 3800 Mhz, 3 Core(s), 6 Logical Processor(s)
BIOS Version/Date AMI v8.09, 10/30/2012
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.0"
User Name HAL12\Bruce
Time Zone Central Standard Time
Installed Physical Memory (RAM) 10.0 GB
Total Physical Memory 9.80 GB
Available Physical Memory 7.27 GB
Total Virtual Memory 10.2 GB
Available Virtual Memory 7.47 GB
Page File Space 400 MB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes